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When
Improving Performance: Managing the White Space on the Organization Chart was published in 1990, it was lauded as the book that launched the Process Improvement revolution. Meer
This useful guide concisely communicates ten practical statistical methods that are widely applicable to research, product design, process design, validation, manufacturing, and continuous improvement in many different industries. Meer
Introduction to Pharmaceutical Technology Development: Journey from Lab to Shelf of Commercial Pharmaceutical Drugs is a complete reference and learning resource for those working in pharmaceutics or aspiring to join the industry. Meer
A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries
Making up a significant part of the world economy, the service sector is a rapidly evolving field that is relied on to dictate the public′s satisfaction and success in various areas of everyday life, from banking and communications to education and healthcare. Meer
Nine innovative methods to think outside the box and solve complex system problems
Managing Complex Systems provides specific tools and guidance needed to be a more creative and innovative thinker. Meer
This book presents an organized approach to quality management, control, and improvement. Because quality problems usually are the outcome of uncontrolled or excessive variability, statistical tools and other analytical methods play an important role in solving these problems. Meer
"This crystal–clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. Meer
An insightful guide to the use of statistics for solving key problems in modern–day business and industry
This book has been awarded the Technometrics Ziegel Prize for the best book reviewed by the journal in 2010. Meer
This book defines supply chains, focusing on the impact that they can have o the retail industry. Featuring step–by–step how supply chains are set up, the factors that can impact them and what that means to the customer. Meer
The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Meer
A complete handbook on a critical issue for today′s business leaders–how to improve customer satisfaction, control costs, and maximize profits
Producing a product or service to heighten customer satisfaction–and doing so cost effectively–do not have to be mutually exclusive objectives. Meer
When was the last time your company improved productivity from 20 percent to 60 percent–in only four days? Or cut inventory by 50 percent in the same amount of time? Meer
Praise for DRIVING EXCELLENCE
"A well–organized compendium of immense common sense. [The authors′] values–based, walk–the–talk approach recognizes the fast–changing environment we live in. Meer
Mineral Processing Design and Operations: An Introduction, Second Edition, helps further understanding of the various methods commonly used in mineral beneficiation and concentration processes. Meer
All packaging engineers and technologists who want to ensure that they give their customers the highest quality, most cost–effective products should know that the paradigm has shifted. Meer
Visible pull is a revolutionary new method of time management and process improvement that enables manufacturing stations to make better use of their active time. Meer
A statistical approach to the principles of quality control and management
Incorporating modern ideas, methods, and philosophies of quality management, Fundamentals of Quality Control and Improvement, Third Edition presents a quantitative approach to management–oriented techniques and enforces the integration of statistical concepts into quality assurance methods. Meer
Fractional Difference, Differential Equations, and Inclusions: Analysis and Stability is devoted to the existence and stability (Ulam-Hyers-Rassias stability and asymptotic stability) of solutions for several classes of functional fractional difference equations and inclusions. Meer
unique introduction to distribution logistics that focuses on both quantitative modeling and practical business issues
Introduction to Distribution Logistics presents a complete and balanced treatment of distribution logistics by covering both applications and the required theoretical background, therefore extending its reach to practitioners and students in a range of disciplines such as management, engineering, mathematics, and statistics. Meer
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