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This book comprises all the single courses given as part of the First Summer School on Process Mining, PMSS 2022, which was held in Aachen, Germany, during July 4-8, 2022. Meer
This book is a revised version of the PhD dissertation written by the author at the Department of Business Informatics and Operations Management at Ghent University in Belgium. Meer
This textbook provides solid guidance on how to produce information models in practice. Information modeling has become increasingly relevant as an approach for understanding the active role that data plays within business and management and promoting the planning of business activities. Meer
This volume is a collection of papers on emerging concepts, significant insights, and novel approaches on information systems development (ISD). It examines and investigates up-and-coming trends in ISD in general, emphasizing benefits and risks of Artificial Intelligence in the development and operation of Information Systems. Meer
This book develops an IT strategy for cloud computing that helps businesses evaluate their readiness for cloud services and calculate the ROI. The framework provided helps reduce risks involved in transitioning from traditional “on site” IT strategy to virtual “cloud computing. Meer
This book collects selected contributions from the international conference “Optimization and Decision Science” (ODS2020), which was held online on November 19, 2020, and organized by AIRO, the Italian Operations Research Society. Meer
This book is an elegant and rigorous presentation of integer programming, exposing the subject’s mathematical depth and broad applicability. Special attention is given to the theory behind the algorithms used in state-of-the-art solvers. Meer
This book contains 11 papers from the 8th Workshop on Global Sourcing, held in Val d’Isère, France, during March 23–26, 2014, which were carefully reviewed and selected from 42 submissions. Meer
This book constitutes the proceedings of the 13th International Conference on Perspectives in Business Informatics Research, BIR 2014, held in Lund, Sweden, in September 2014. Meer
This book constitutes the proceedings of the 7th Euro Symposium on Systems Analysis and Design, SIGSAND/PLAIS 2014, held in Gdańsk, Poland, in September 2014. Meer
This volume provides approaches and solutions to challenges occurring at the interface of research fields such as, e.g., data analysis, data mining and knowledge discovery, computer science, operations research, and statistics. Meer
This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM) framework, which integrates text analytics, type mapping, SPSS, structural equation modeling, and linear and fuzzy approaches. Meer
This book is focused on the impact of ocean transport logistics on global supply chains. It is the first book solely dedicated to the topic, linking the interaction of parties along this chain, including shippers, terminal operators and line carriers. Meer
This book constitutes the proceedings of the 15th IFIP Working Conference on the Practice of Enterprise Modeling, PoEM 2022, which took place in London, UK, during November 23-25, 2022. Meer
Innovation is occurring at a rapid pace in digital work and demands increasing attention from academic scholars. In line with this demand, this book aims to provide an overview of recent advances in studies of innovation and technology in the digital space. Meer
This book examines how Industry 5.0 can be defined and implemented for Supply Chain Management and what essential characteristics it has. In outlining Supply Network 5. Meer
This book examines how Industry 5.0 can be defined and implemented for Supply Chain Management and what essential characteristics it has. In outlining Supply Network 5. Meer
This book covers all major areas of operation, pollution control, safety, modernization, diversification, and resource management for cost control in the industrial production of chemicals. Meer
The
LASER Summer School is intended for professionals from industry (engineers and
managers) as well as university researchers, including PhD students. Meer
This textbook provides a comprehensive step-by-step guide for new public transport modelers. It includes an introduction to mathematical modeling, continuous and discrete optimization, numerical optimization, computational complexity analysis, metaheuristics, and multi-objective optimization. Meer
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