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Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. Meer
For undergraduate/graduate-level courses in Introduction to Management or Organizational Behavior.
Sample the best of the best philosophies, views, and theories in management. Meer
In her new book, award-winning principal and leadership expert Cathie West provides education leaders at all levels with the tools and guidance they need to engage teachers in the process of increasing student achievement. Meer
In recent years, a formidable gulf has opened up between planning theory and practice. Over the past four decades, planning academics have developed strong theories and created models to accompany and elucidate the planning process. Meer
One of the leading texts in the field, Tourism Management is the ideal introduction to the fundamentals of tourism as you study for a degree, diploma or single module in the subject with a global focus. Meer
Customer and Business Analytics: Applied Data Mining for Business Decision Making Using R explains and demonstrates, via the accompanying open-source software, how advanced analytical tools can address various business problems. Meer
This book shows how a system theoretical concept of technology helps us to understand the paradoxes of control. It describes a phenomenon which shows regularity that is unexpected against the background of received knowledge within management studies. Meer
Presents analysis, examples, and ideas about the future in a lively yet academically robust format. The book presents the ethical leadership dilemmas of day-to-day international business life in all their complexity, providing a range of angles, options and ideas to feed a questioning mind. Meer
How to Make Boards Work offers a unique view of the thinking and doing of governance. The outside-in perspective offers a holistic framework highlighting how global cultural, social and political diversity impact boards of directors. Meer
This book addresses the changing role of networks and the evolving structure of an Infrastructure Superhighway. The requirements for leadership in telecommunications are reviewed from different viewpoints: Network operators, equipment manufacturers, software developers and user organizations. Meer
This book highlights the challenges for firms operating in industries where traditional boundaries are vanishing and a totally new business landscape unfolds. Meer
Many professionals in the technology industry are seeking new solutions beyond the confines of the more traditional type software tools, network design solutions and distributed systems applications. Meer
The leadership that a board of directors and its individual directors provides has a profound affect on the future of a company in terms of its performance and success. Meer
In this new book Peter Wickens gets to the very core of what makes a successful and dynamic enterprise. Building upon his earlier work in, The Ascendant Organisation and slaying a number of business fads and sacred cows along the way, he shows how to energise the enterprise in key areas such as leadership, teamworking and innovation. Meer
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