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Communication technology not only changes the face of organizations, but can support organizations in their strive to become learning organizations. In Using Communication Technology , Bettina Büchel examines the relationship between information technology and organizations from a range of perspectives, and highlights the managerial implications stemming from this relationship. Meer
This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Meer
The definitive guide to the rapidly expanding weather risk management market. The US Department of Commerce estimates that nearly 10% of the US's $9 trillion GDP is exposed to weather risk. Meer
The introduction of new public management first in the UK and subsequently in most other European member states has been the subject of a great deal of interest within the last decade. Meer
Many acquisitions fail yet acquirers continue to make the same mistakes: poor planning, lack of communication and mishandled implementation. In this fully revised and updated edition, including a new chapter on new technology and e-commerce acquisitions, Nancy Hubbard guides the reader through a six stage planning process as well as exploring the history of acquisitions, their trends globally, and reasons for success and failure. Meer
Today's managers are bombarded with a constant stream of management fads and fashions, each claiming to be the key to business success. In this new book Alan Coppin and John Barratt draw on their experience of managing change in the Historic Royal Palaces to show that successful management techniques are timeless, simple and based on common sense. Meer
Designing and Evaluating E-Managemnet Decision Tools presents the most relevant concepts for designing intelligent decision tools in an Internet-based multimedia environment and assessing the tools using concepts of statistical design of experiments. Meer
One of the first widely available resources on the subject of adaptive enterprise.
The text takes on a new and burgeoning field of study and development and provides the opportunity to help shape and guide the thinking of decision makers in the world of both public and private sectors. Meer
Sport is a growing industry with enormous numbers of people now involved in the management and administration of sports, fitness and exercise. Whether voluntary, public or commercial sectors, all can benefit by improving the practice and delivery of the management of sport and its organisations. Meer
Sport is a growing industry with enormous numbers of people now involved in the management and administration of sports, fitness and exercise. Whether voluntary, public or commercial sectors, all can benefit by improving the practice and delivery of the management of sport and its organisations. Meer
The development of an environmental management plan is an essential business activity that helps organise, direct and control operational activities, and plan for future environmental risk. Meer
The development of an environmental management plan is an essential business activity that helps organise, direct and control operational activities, and plan for future environmental risk. Meer
This book provides an in-depth understanding of key variables that play a significant role at the various stages of the innovation process, leading to successful commercialisation of products and services. Meer
Managing Tourism in a Changing World provides an overview of state-of-the-art research surrounding today’s tourism management. Recognising the relevance of tourism activities as major economic drivers, this book offers a significant contribution to the advancement of managerial practice in the tourism field. Meer
Integrity and Change: Mental Health in the Market Place examines how workers in the caring professions might preserve their integrity and ability to reflect and act purposefully in the face of such rapid and extensive change. Meer
The team, rather than the individual, is increasingly seen as the building block of organizations and a key source of competitive advantage. Despite this, not enough is understood about how to build successful teams in modern organizations. Meer
Significantly revised and updated, this second edition of
Management for Engineers, Scientists and Technologists is vital reading for all students of any of these subjects hoping to make it in the real world. Meer
A timely look at how to evaluate and determine executive pay
Recognized as the leading expert on executive compensation, Robin Ferracone combines her own 20 years of experience with interviews with executives and compensation committees to provide a clear examination of and guidance on determining pay packages, actions, and designs. Meer
Leadership strategies grounded in reality and focused on results
Recent polls show that 71% of workers think about quitting their jobs every day. That number would be shocking–if people actually were quitting. Meer
Positive Psychology at Work brings the fields of positive psychology and appreciative inquiry together for the first time to provide leaders and change agents with a powerful new approach to achieving organizational excellence. Meer
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