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This new book focusses upon customer care in relation to Human Resource Management issues and strategic planning. It addresses the objective of customer loyalty and retention in relation to business success and shows how this can integrate a company's strategy with regard to Marketing, Human Resource Management, Quality and Management of Change. Meer
This unique collection of papers, from authors whose experience and nationalities are themselves diverse, captures intellectual and personal reflections on diversity. Meer
China is growing at a remarkable pace and exerting a powerful influence on the global economy. How is this rapid development possible? How is China transforming the west? Meer
The author argues that power in organizations has negative and counter-productive effects: management should be based on self-guidance and maximizing each individual's creative resources. Meer
Many companies recognize the importance of corporate social responsibility, but seek to understand how this can be harmonized with current profitability. Meer
Leaders extol the value of pursuing challenging goals, but evidence suggests that this leads to disaster as often as success. Drawing upon real-life stories, including the Mount Everest Climbing Disaster, the author shows how destructive goal pursuit can cause the breakdown of learning in teams and calls for rethinking the role of the leader. Meer
This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Meer
Africa's diversity is its greatest resource and challenge. In this book, leaders from business, government, academia and the voluntary sector discuss the implications of this diversity for leadership. Meer
This book examines the factors involved in the social mediation of risks, the social construction of reality, and professionals' attempts to re-design how social reality appears. Meer
Global diversity is a key issue facing all companies and organizations. This innovative new book embraces diversity and shows how it can, if carefully understood and developed, provide the tools needed to attain the values and characteristics increasingly demanded by business corporations and environments. Meer
This important book brings together an edited series of papers about risk management and the latest developments in the field. Covering topics such as Stochastic Volatility, Risk Dynamics and Portfolio Diversification, this book is vital for optimal portfolio allocation for private and institutional investors, and is an indispensable tool. Meer
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